At Sjon, we take great pride in delivering high-quality products to your doorstep. Each item is crafted and selected with precision and care to meet our high standards. While we aim for complete customer satisfaction, we understand that sometimes changes might be necessary.

No Returns Policy:
Due to the nature of our products, we do not accept returns or process refunds, we only accept to exchange the product. However, we are committed to addressing any concerns or issues with your purchase promptly and to your satisfaction.

Exchange Process:
While we do not have a standard exchange policy, in exceptional cases, Sjon may offer an exchange or replacement at our sole discretion. Any such request must be submitted within 24 hours of delivery. If approved, we may replace the item with the same product or a similar product of equal value, subject to availability. All approved exchanges will be fulfilled in the next available delivery slot.

Damaged or Defected Merchandise:
You will need to contact us via email within 24 hours of receiving your order regarding the reason for exchanging the product with the with the proof of damage or defect. You may exchange the product for another product of the equal value. We do not provide reverse pick -up services. The charges for sending the product back shall be borne by the client.

Cancellation Policy:
Orders can be cancelled within 24 hours before the scheduled delivery date. Cancellation requests made after this period will not be accommodated.

Serviceable Areas:
If the order is to be delivered to a non-serviceable area, customers can provide an alternate recipient within a serviceable location or offer an alternative, serviceable location for the original recipient.

Contact Us:
If you need assistance or want to report an issue with your order, please reach out to us at sjonglobal@gmail.com or through our "Contact Us" page on the website.

Note: The Sjon Change Policy is subject to change without prior notice. We encourage customers to review this policy periodically for any updates.